UFIT sponsors a number of hosting services that are designed to help UF organizations meet their computing needs without losing focus on their core missions. All of these services leverage UFIT's private cloud to make enterprise-class computing, storage, and/or application environments available to UF colleges, departments, and other official entities for purposes of conducting official UF business.
Service Level Expectations (SLEs)
Service Level Expectations are set forth in the UFIT Hosting Services SLE Document. This document lays out the following:
- Service descriptions for Infrastructure Hosting and Platform (Web/DB) Hosting offerings
- Roles and Responsibilities
- Service Requests
- Incident Management
- Service Dependencies
- Service-specific Terms
Service Requests and Incident Reporting
For all requests or problem reports we ask that you use UFIT's ticketing system at: https://itsm.helpdesk.ufl.edu/sc/infrastructure
For questions not related to work requests or incident reports we welcome you to email us at firstname.lastname@example.org
Virtual Machine (VM) hosting provides VMs so that your organization's IT staff can run dedicated and customized Linux or Windows systems. This allows your IT staff to focus on your computing needs without the worry of purchasing and maintaining hardware resources.
Your VM will live in UFIT's secure private cloud which leverages:
- Multiple enterprise-class datacenters
- Secure enterprise-class network - public or UF private IP space available
- SAN/NAS-backed failover to prevent downtime due to hardware failure or maintenance
- VMware vSphere environment
File Hosting allows your UF organization to lease fully managed file server resources (accessible via SMB or NFS) from within UFIT's existing infrastructure. This will allow your project to succeed without the worry of purchasing and maintaining hardware resources or administering servers. Your file server will live in UF's private file server cloud which may include NAS appliance failover across multiple physical locations to prevent downtime due to hardware failure or maintenance.
Managed Web and Database Hosting
Managed Linux Platform Hosting
This platform leverages open-source technologies built on Red Hat Enterprise Linux to provide an enterprise-class environment for your web applications. UFIT manages all aspects of load-balancing, high-availability, capacity scale-out, back-ups, and disaster recovery so that your IT staff can focus on the content and functionality of your web apps.
The core technologies in UFIT's Linux-based application environment are:
Managed Windows Platform Hosting
This platform leverages Microsoft technologies built on Windows to provide an enterprise-class environment for your web applications. UFIT manages all aspects of scale-out, high-availability, and disaster recovery so that your IT staff can focus on the content and functionality of your web apps.
The core technologies in UFIT's Windows-based application environment are: